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Job Portal Release 4.10 Highlights

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New Features and Enhancements

On November 4, 2025, we introduced several changes designed to enhance the user experience in the BGHS Job Portal. These updates reflect our commitment to continuously improving our platform based on user feedback and industry trends. Below is a detailed overview of the new features and improvements that are now available.

Jobseeker Portal

Employment Requirements Added to Career Library

We’ve expanded the Career Library to include Employment Requirements for all occupations where this data is available. Pulled directly from the Government of Canada’s National Occupational Classification, this information gives job seekers more insights into the typical qualifications, education, and training needed to pursue each career.

Service Provider Portal

NEW! Client Satisfaction Report

A new Client Satisfaction Report is now available, displaying satisfaction percentages pulled from CaMS at two key checkpoints: EAP Outcome and 12-Month Outcome. Results are broken down by Satisfied, Neutral, Not Satisfied, and No Answer.

The report includes enhanced table controls such as:

  • Service Provider and regional filters for targeted insights
  • Side-by-side target and performance comparisons
  • Sticky header for easier navigation through large data sets
  • Export option to download results as a CSV file (excludes any personally identifiable information)
  • Updated “About this Report” section with clear definitions and descriptions
Enhanced Client Outcome Report

The Client Outcome Report has been redesigned for improved usability, clarity, and functionality. Key updates include:

  • Service Provider and regional filters for targeted insights
  • Side-by-side target and performance comparisons
  • Sticky header for easier navigation through large data sets
  • Export option to download results as a CSV file (excludes any personally identifiable information)
  • Updated “About this Report” section with clear definitions and descriptions
  • Expanded date range controls for flexible reporting
My File UPDATES
  • Privately-Visible Files
    Caseworkers can now mark new or existing client files as Private. Private files are not visible to the client, allowing staff to securely store supporting documentation and notes without making them client-facing.
  • Confirmation Step Added Before Deleting Files
    To prevent accidental deletions, a confirmation prompt now appears before any file is permanently removed. This added safeguard ensures that files are only deleted when intended, reducing the risk of data loss.
Automated Caseworker Tasks on Intake

When assigning a caseworker to a client, staff can now choose to automatically generate a set of standardized intake tasks by selecting the Include intake tasks option. This ensures important steps are not missed and helps keep the intake process timely and consistent.

The following tasks are created with due dates applied:

  • Create Employment Action Plan in CaMS – Develop and save the client’s Employment Action Plan to initiate a trackable case management process (due 3 days after account creation).
  • Complete Common Assessment – Ensure the client’s Common Assessment (CAT) Part 1 and Part 2 are completed (due 1 day after account creation).
  • Update or Add Client in CaMS – Verify if the client already exists in CaMS or add them if needed, ensuring all records are accurate (due 2 days after account creation).
  • Link CaMS Account to Job Portal – Enter the client’s CaMS reference number in the Job Portal and confirm the account is properly linked (due 2 days after account creation).
Quick Access to Client-Specific Tasks

Caseworkers can now jump directly to tasks related to a specific client from within the Client Profile. A new shortcut link on the Overview tab opens the centralized Tasks screen in a pre-filtered view, displaying only the tasks assigned to or created for that client.

Job Portal Release 4.9 Highlights

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New Features and Enhancements

On August 12, 2025, we introduced several changes designed to enhance the user experience in the Job Portal. These updates reflect our commitment to continuously improving our platform based on user feedback and industry trends. Below is a detailed overview of the new features and improvements that are now available.

Service Provider Portal

New! Transfer Request Workflow

Service Provider staff can now submit a client transfer request for one of their own clients to the SSM directly through the portal. This new feature streamlines the process of moving a client to another service provider while ensuring the necessary checks and approvals are in place.

Highlights

  • Request Transfer from the Client Profile:
    A new “Transfer Request” option is available in the Actions menu on the client profile (for clients linked to CaMS). This allows you to initiate a transfer request when required.
  • Simple guided form:
  • The request form captures key details including:
    • Reason for Transfer: Dropdown options such as Dissatisfied with services, Service coordination, Specialized programming, etc., can be selected.
    • Requested Service Provider you wish to transfer the client to.
    • Space to add Transfer Notes.
    • Confirmation that the client has consented and that all expense & funding submissions are up to date.

Built-in safeguards:

  • The system checks:
    • That the client has an established CaMS link before you can proceed.
    • If any Employment Outcome (EAP) is present for the client, the transfer request cannot be submitted.
  • Automatic notifications:
    Email notifications are sent to the SSM team for review, to the current service provider, and to the client, keeping everyone informed throughout the process.

This is an example of the email template that notifies the client when a transfer request has been submitted.

  • Approval or rejection made easy:
    • SSM staff receive transfer details via email and can approve or reject the transfer with the portal.
    • Upon decision, email updates automatically go to the current provider, new provider (if approved), and the client.
    • A case note is automatically created to record the outcome.

This is an example of the email template that notifies the client when a transfer request has been approved.

  • Status indicators:
    • While a transfer is in progress, you’ll see “Transfer Request in Progress” banner while the transfer option becomes disabled to prevent duplicate requests.
    • Transfer status is now visible on the People screen and the Client Profile, with new filters so you can quickly see clients by their transfer state.

People Screen Enhancements

This release delivers a significant upgrade to the People screen, making it easier than ever to explore client data, find job matches, and tailor your view to suit your needs.

More Powerful table

  • New ‘Job Matches’ column: See at a glance how many active job postings match each client:
    • Skill matches (50%+): Number of jobs matching the client’s skills by at least 50%.
    • Target occupation matches: Number of jobs matching the client’s target occupation(s).
      Each count links directly to a filtered view of the Job Board so you can jump straight to relevant opportunities.
  • New ‘Target Occupations’ column:
    Displays the client’s target occupations so they can be quickly viewable at-a-glance.
  • New ‘Employment Start Date’ column:
    Shows the date of the client’s first employed outcome from CaMS.
  • More intuitive ‘People’ column:
    Now shows the assigned caseworker with an icon, plus the client’s user type and service provider. You can also choose to display the client’s email address and phone number directly in this column, making it easier to connect with clients at a glance.
  • Customizable view:
    Use the new ‘Customize Columns’ dropdown menu to choose which columns to display, reorder them, or reset to the default layout — so you can tailor the table to your workflow.
  • ‘My Clients’ toggle:
    For staff with Service Provider or Service Provider Group permissions to manage clients, a new toggle quickly filters the list to only show clients assigned to you.

Smarter filtering & search

  • Boolean search:
    A new toggle at the top of the filter panel lets you decide if filters should combine with AND (match all) or OR (match any) logic.
  • More organized filter panel:
    Filters have been reorganized for better findability, making it easier to navigate and apply the filters you need.
  • New filters:
    • EAP Status
    • Location (by Postal Code or City/Town)
  • Search by email & phone:
    Makes it even easier to locate specific clients.

Job Postings: Restrict Visibility to Your Clients

You can now limit the visibility of these postings so they’re only seen by your own clients, while still maintaining all core reporting and labour market intelligence capabilities.

What this means for you

  • Restrict job visibility to your clients:
    When this feature is enabled, job postings you create will only be visible to:

    • Your clients (jobseekers) in the portal
    • Your staff
    • SSM staff, who continue to have access to all job postings across service providers

    This means other service providers’ clients and staff won’t see your postings, keeping them targeted to the people you serve.

  • Keep your data included in reporting:
    Even though these jobs are hidden from other clients and staff, they’re still fully counted in aggregated reports and tools like the LMI Report and Sector Map, supporting system-wide insights.

How it works

  • Flexible controls:
    This visibility and propagation setting is managed centrally, so your organization can decide whether to restrict these postings or allow them to be shared more widely.

Other Minor Updates

  • Job Postings: Expanded Edit Access for SPA Users
    Users with Service Provider Administration or Group Administration permissions to manage Job Postings can now view and edit all job postings created within their organization — even if they didn’t originally create the posting. This ensures that staff with the appropriate permissions have full access to manage their organization’s job postings, improving flexibility and oversight.
  • Safety Flags: Auto Case Note on Add/Remove
    When a Safety Flag is added or removed on a client’s profile, the system will now automatically create a case note (under a new “Safety Flag” type), ensuring there’s a clear record of these important actions.
  • Files: Increased Upload Limit
    We’ve increased the file upload capacity so that staff can now upload up to 100 files per client profile, with this limit applying individually to each staff member (not shared across your organization), ensuring you can easily manage all your client documents without hitting unnecessary restrictions.

Job Portal Release 4.8 Highlights

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New Features and Enhancements

On June 4, 2025, we introduced several changes designed to enhance the user experience in the BGHS Job Portal. These updates reflect our commitment to continuously improving our platform based on user feedback and industry trends. Below is a detailed overview of the new features and improvements that are now available.

Job Seeker Portal

Accessibility Improvement: Job Board Help Menu

We’ve enhanced the accessibility of the Help menu on the Job Board. While it looks and functions just like before, it now offers a more inclusive experience for users relying on assistive technologies.

Service Provider Portal

Client Service Map Enhancements

For users with Reporting permissions, we’ve made several usability improvements to the Client Service Map to make service coverage insights more accurate and meaningful:

  • SDS Marker Interaction: Clicking a Service Provider (SDS) marker now dims other markers and filters the map to show only client clusters within that SDS’s 20-minute drive-time radius. A pop-up also shows the total number of clients within that boundary.
  • Permission-Aware Views: Group users see all clients in their scope. Service Providers only see clients assigned to their SDS.
  • Client Filtering: Only clients with an active EAP are now plotted, keeping the map current and relevant.
  • Footer Info Bar: A new footer displays total clients and those within a 20-minute radius, giving instant service coverage insights.
Timestamps added to case notes & mandatory Activity Type

We’ve improved how Case Notes are displayed and sorted. While service provider staff still enter only a date when adding a note, the system now records the exact time it was submitted and uses that timestamp to sort notes more accurately in the table view.

Additionally, the Activity Type field is now required—helping ensure more consistent and meaningful case note data across the board.

Bug Fix: Client search now includes preferred names:

We’ve fixed an issue where searching by a client’s Preferred Name didn’t return results. Now, you can find clients using either their legal name or the name they go by—making searches more accurate and inclusive.

Help Us Serve You Better

We are collecting data to better understand who is looking for work and what kind of opportunities jobseekers are searching for. This data is completely anonymous and non-personally identifiable.

Your Age:

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