Complaint Resolution

Employment Services – Bruce Grey Huron Perth, the Stratford – Bruce Peninsula Employment Services System Manager will take an interest-based problem-solving approach to issues as they arise.

We take your concerns and feedback seriously.

You can use this form to submit comments, complaints and suggestions to Employment Services – Bruce Grey Huron Perth. All feedback will be acknowledged within two business days. Where there are concerns or issues that arise it is anticipated that these will be resolved informally through one-on-one engagement. Where the issue cannot be resolved informally, the following process will be followed:

  1. Concerns/complaints must first be discussed with the Service Provider, where applicable, and they will aim to resolve the issue with clients.
  2. If the concern/complaint is not resolved, the Stratford-Bruce Peninsula Employment Services – Regional Manager Employment Services will aim to resolve the issue.
  3. If the concern/complaint remains unresolved, the Stratford-Bruce Peninsula Employment Services – Regional Advisory Committee will form a subgroup of members and aim to resolve the issue. The decision of the subgroup is final, and all parties will be informed in writing by the Stratford-Bruce Peninsula Employment Services, Regional Manager of Employment Services.
  4. Employment Services – Bruce Grey Huron Perth will provide regular reporting of customer complaints to the Ministry. Where an issue may be escalated beyond the control of Employment Services, we will inform the Ministry as soon as it becomes aware of possible further escalation. 

If you have a comment, complaint or concern for Employment Services – Bruce Grey Huron Perth, please complete the form below:

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Maintaining Documentation

Documentation of complaints will be stored for the period of seven years as stipulated in our Transfer Payment Agreements with the Ministry of Labour, Immigration Training and Skills Development (MLITSD).

Commitment to Continuous Improvement

Where appropriate, outcomes of complaints will be used for continuous improvement with staff. Personal identifying information specific to the complaint will be removed.

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