New Features and Enhancements

On November 4, 2025, we introduced several changes designed to enhance the user experience in the BGHS Job Portal. These updates reflect our commitment to continuously improving our platform based on user feedback and industry trends. Below is a detailed overview of the new features and improvements that are now available.

Jobseeker Portal

Employment Requirements Added to Career Library

We’ve expanded the Career Library to include Employment Requirements for all occupations where this data is available. Pulled directly from the Government of Canada’s National Occupational Classification, this information gives job seekers more insights into the typical qualifications, education, and training needed to pursue each career.

Service Provider Portal

NEW! Client Satisfaction Report

A new Client Satisfaction Report is now available, displaying satisfaction percentages pulled from CaMS at two key checkpoints: EAP Outcome and 12-Month Outcome. Results are broken down by Satisfied, Neutral, Not Satisfied, and No Answer.

The report includes enhanced table controls such as:

• Service Provider and regional filters for targeted insights
• Side-by-side target and performance comparisons
• Sticky header for easier navigation through large data sets
• Export option to download results as a CSV file (excludes any personally identifiable information)
• Updated “About this Report” section with clear definitions and descriptions

Enhanced Client Outcome Report

The Client Outcome Report has been redesigned for improved usability, clarity, and functionality. Key updates include:

• Service Provider and regional filters for targeted insights
• Side-by-side target and performance comparisons
• Sticky header for easier navigation through large data sets
• Export option to download results as a CSV file (excludes any personally identifiable information)
• Updated “About this Report” section with clear definitions and descriptions
• Expanded date range controls for flexible reporting

My File UPDATES

• Privately-Visible Files
  Caseworkers can now mark new or existing client files as Private. Private files are not visible to the client, allowing staff to securely store supporting documentation and notes without making them client-facing.

• Confirmation Step Added Before Deleting Files
  To prevent accidental deletions, a confirmation prompt now appears before any file is permanently removed. This added safeguard ensures that files are only deleted when intended, reducing the risk of data loss.

Automated Caseworker Tasks on Intake

When assigning a caseworker to a client, staff can now choose to automatically generate a set of standardized intake tasks by selecting the Include intake tasks option. This ensures important steps are not missed and helps keep the intake process timely and consistent.

The following tasks are created with due dates applied:

• Create Employment Action Plan in CaMS – Develop and save the client’s Employment Action Plan to initiate a trackable case management process (due 3 days after account creation).
• Complete Common Assessment – Ensure the client’s Common Assessment (CAT) Part 1 and Part 2 are completed (due 1 day after account creation).
• Update or Add Client in CaMS – Verify if the client already exists in CaMS or add them if needed, ensuring all records are accurate (due 2 days after account creation).
• Link CaMS Account to Job Portal – Enter the client’s CaMS reference number in the Job Portal and confirm the account is properly linked (due 2 days after account creation).

Quick Access to Client-Specific Tasks

Caseworkers can now jump directly to tasks related to a specific client from within the Client Profile. A new shortcut link on the Overview tab opens the centralized Tasks screen in a pre-filtered view, displaying only the tasks assigned to or created for that client.