Shift Supervisor
Job Overview
The Community Store Shift Supervisor is responsible for assisting the Store Manager and Assistant Manager in the day-to-day running of the Donated Goods retail store. The Shift Supervisor takes an “on the floor” approach to management, working alongside hourly team members to lead, coach and support the team while contributing to the processing of donations. Shift Supervisors must be prepared and capable of handling a variety of situations that may arise; when the Manager or Assistant Manager is not present, the Shift Supervisor is considered the acting Manager.
Key Responsibilities
•Ensuring employees receive supervision, training and opportunities for advancement.
•Helping build positive relationships with donors at the point of contact, thus driving our business.
•Advocating for the Safety and Health of Employees.
•Helping provide opportunities for employment, thus helping change lives through the power of Work.
Hours of Work
The Community Store Shift Supervisor will be scheduled to meet the needs of the business. They must be willing and able to work evenings and weekends as required.
Responsibilities
•Ensure 100% donor satisfaction and World Class customer service expectations are met.
•Models the Customer Care Cycle (I Care) consistently in all interactions and mentors their team in the practice.
Job Description
•Monitor and manage the flow of donations in accordance with standard procedures, Guiding Principles and River System business model and ensure standard procedures are followed by all team members.
•Assist the Manager or Assistant Manager in the day to day operations of the store.
•Assist Manager in the scheduling of staff and preparing time and attendance reports.
•Train, develop and supervise team members.
•Monitor team member behaviour and activity and assist with managing team performance and expectations.
•Assist the Community Store Manager in complying with all organizational image, security and safety practices according to policies and procedures.
•Ensure Safety standards are maintained through employee training, inspections, reports and continuous observation.
•Ensure statistical counts (e.g.: donor counts, apparel hung, rotation count, etc.) are completed in an accurate and timely manner.
•Complete cash register readings, cash reports, daily deposits, paid outs and WESA reports.
•Keep current on product knowledge, industry trends and competitive pricing through comparison shopping of competitors.
•Support the Goodwill mission though assessments, training and community partnerships.
•Responsible for other assigned duties and managerial responsibilities as assigned.
Decision Making:
The Community Store Shift Supervisor will have authority to make decisions on the following matters:
•Assess and assign employees to work positions within the framework of the Guiding Principles and River System business model and business needs.
•Responsible for ensuring the delivery of world class customer service to all customers, internal and external.
•For decisions above this authority level, the Community Store Shift Supervisor must refer to their Community Store Manager.
Skills and Competencies
•Communication in a diverse environment (written, verbal).
•Customer service skills (customers, internal customers, donors).
•Supervisory experience – people/process.
•Team building.
•Computer literacy (word, excel, email).
•Computers, computer programs, computer literacy.
•Health and safety, loss prevention.
•Customer focus.
•Listening, understanding and responding.
•Shift Supervision.
•Change management.
•Coaching, developing people.
•Ability to hold people accountable.
•Concern for order and quality.
•Impact & influence.
•Post-secondary education an asset.
•1-2 years of experience supervising people and processes simultaneously.
•Health and safety experience an asset.
•Satisfactory criminal reference check – vulnerable persons check.
Growth and Development
We want you to succeed and feel successful here at Goodwill. We’re committed to giving you regular feedback and chances to learn and grow. Employees will receive a performance appraisal at the end of their probationary period, annually, and one on one time with their manager. This description is here to help you understand your main responsibilities, but we’re flexible and you’ll have opportunities to try new things.
Health and Safety In Your Role
•Fast paced environment.
•Potential for high pressure volumes.
•De-escalation of challenging customers.
•Managing workplace conflict.
•Work in an allergen rich work environment.
•Constant bending, reaching, pushing, pulling, standing, walking.
•Ability to lift up to 20 kg on a regular basis.
•The Community Store Shift Supervisor will occasionally need to travel to meetings for business. Goodwill Industries will reimburse expenses associated with the use of a personal vehicle on company business; the Employee Policy Manual describes Goodwill’s policy in detail.
Applicants to apply directly to :
Jenn Cortan
Manager, Port Elgin Goodwill
Jcortan@goodwillindustries.ca
**AI will not be used through this recruitment process.